Our 100% Money-Back Guarantee: The Conditions
We keep our guarantee simple, and we put it in writing. This page sets out exactly how it works, what qualifies, and what we ask of you. The same terms are included in your treatment agreement, which you receive and sign before your first paid session.
The Guarantee in One Sentence
If your tattoo shows no visible fading at the midpoint review of your treatment plan, we refund 100% of what you've paid us for that treatment plan.
How It Works
What We Ask of You
The guarantee depends on treatment being delivered as planned, so it applies when you have:
- Attended your scheduled sessions at the gaps set in your plan (at least 8 weeks apart, and longer near the end). Missed or long-delayed sessions make fading assessment unreliable.
- Followed the aftercare guidance we provide after each session (see our aftercare guide). Aftercare directly affects how your body clears ink.
- Disclosed relevant medical information at your consultation: medications, skin conditions, or previous treatments that can affect laser response.
What the Guarantee Covers, and What It Doesn't
Covered
- A full refund of all amounts paid to Ink Off under your treatment plan if there is no visible fading at your midpoint review.
Not covered
- A promise of complete removal by a fixed date. Some tattoos need more sessions than first estimated. White ink, yellow ink, and colours mixed with white (like light blue) may only fade rather than fully clear. We will always tell you honestly what we are seeing.
- Treatments performed elsewhere: the guarantee is not transferable, and it applies per treatment plan.
- Any period when Ink Off is not trading. See While We Are Trading below.
Making a Claim
Nothing formal is needed. The midpoint review is built into every treatment plan, and we raise the comparison photos with you proactively. If the guarantee is triggered, we process your refund to your original payment method. Questions at any point: call 0440 133 330 or ask at your next session.
The Price Cap: How It Works
Your confirmed price is the cap. Your free video assessment gives you a written session range and a price to start with. Before your first treatment, and before you pay, we look at the tattoo in person and confirm the plan and the price. For a plan up to A4 size, that confirmed price is the most the plan will cost you. If the tattoo needs more sessions than we quoted, the extra sessions are free.
In plain words:
- Your price is confirmed in person. The price in your video assessment is a starting point. It is fixed once we have seen your tattoo in the room. If your tattoo sits between two size brackets, we may quote a price in between. That price is also confirmed in person.
- The cap counts sessions on the quoted tattoo. It applies to work up to A4. Bigger pieces are treated in sections and quoted per section. Those quotes get the 24-month price lock instead of a cap.
- You pay per session until you reach your cap. After that, every extra session on that tattoo is $0. There is no fixed limit on the number of free sessions.
- The free sessions run for 24 months after your last session in the plan. Your price per session is also locked for 24 months from your written quote, even if our prices go up.
- No cap on white ink. White ink, and any colour mixed with white such as light blue or pastel pink, may fade rather than fully clear. No clinic can promise it will go completely. So we do not offer a price cap on a tattoo with these inks. Your price per session is still locked, and the money-back guarantee still applies.
- The same attendance, aftercare and disclosure conditions as the money-back guarantee apply.
- Clinical judgement always comes first. If two sessions in a row show no change on the comparison photos, we will tell you honestly and close the course rather than keep treating. Some inks fade rather than fully clear, and no laser clinic can promise a result. The cap protects your price, not a result. The money-back guarantee above is for results.
While We Are Trading
The money-back guarantee, the price cap and the price lock are promises from Ink Off. They apply while Ink Off is trading. If the business stops trading for any reason, these offers end with it. Nothing on this page limits your rights under Australian Consumer Law, which always apply.
The Fine Print, Honestly
This page is a plain-words summary of the terms in your treatment agreement. If anything here is unclear, ask us before you start. We would rather over-explain than have you commit with doubts. This guarantee is offered on top of your rights under Australian Consumer Law, which are not affected.
Start With the Free Video Assessment
A specialist assesses your tattoo live, gives you an honest candidacy verdict and your real quote, and the guarantee is written into your treatment agreement from day one.
Free · no obligation · 0440 133 330